Therafit Exchange & Returns Center

How Our Exchange and Returns Work:

Select the items to exchange or return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to exchange or return items?

Yes! If you are within the 30 day return window, Just enter your email and then select the items and reason for exchanging or returning. You'll then receive step-by-step instructions and a prepaid shipping label via email. Exchanges are always free, returns will be charged a $6 restocking fee. If you are returning multiple items, you will need to create a separate return for each item.

Can I make an exchange? 

If the item you are returning is eligible for an exchange and your order is eligible for Instant Credit, you may request an exchange at the time you process your return. 


To exchange for a different size in the same product, simply select your new size from the drop down. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time. 


To exchange for a different style or color, click through the return process and request a refund. You may be offered an Instant Credit Refund code you can use to purchase something new on the site. The voucher code will need to be applied at checkout.

What items can be exchanged or returned? 

Items purchased in the last 30 days. Items that are unworn and in original condition 

What items are non-refundable? 

Items marked as final sale. Free gifts or promotional items

What is an Instant Refund Credit? 

While processing a return or exchange via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund. If you do receive a code, you are not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated. 


If you elect to use Instant Credit, here’s how it works: You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Instant Credit comes with no strings attached: any unused portion of your issued credit will be refunded after your items are received.

How soon will I get my refund? 

We will refund you within 7-10 days of receiving a return. You can also choose to receive an Instant Store Credit that can be used online right away, which is the fastest and easiest way to make an exchange for a different product or to purchase a different shoe.

Still have questions?

Send a message to customerservice@therafitshoe.com  with your name, order number, and how we can help and someone from our team will get back to you within 48 (business) hours. Or give us a call at 866-393-9291.

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